At Restoration Design, your satisfaction is our priority.
We take pride in being a small family-run company that understands the concept of excellent and efficient customer service. Please read through the following sections to get acquainted with our policies, terms, shipping information, returns and more.
Ordering & Shipping Process
To place an order, you may use the convenient website (available in USD and CAD currencies), or call us at 1-519-836-3555 (Toll free: 1-877-920-3555) to speak with someone directly. Most parcels are shipped within 24-48 hours, as shipment processing for both domestic and international orders are processed every day. Air or large ground shipments may be appropriate for certain orders, in which case we will collect quotes to achieve the best rates.
Orders placed after 12:00pm EST Monday to Friday will leave, at the earliest, the following business day. Requests for expedited and urgent shipping are available upon request, and standard shipping times are as follows:
Canada: 2-4 Business Days
USA: 3-5 Business Days
Worldwide: 5-7 Business Days
After an order is processed, packaged and ready to ship, your invoice will be emailed to you. The tracking number(s) for your order will be available on the invoice, and please give 24 hours for it to appear in the tracking system.
Shipping Costs: Individualized Freight to Keep Costs Down
To ensure the best rates for our customers, we calculate shipping based on each individual parcel or shipment using specific dimensions and weight. Please note that orders shipping as separate invoices, or backorders shipping upon availability will incur separate shipping fees. Shipping quotes can be made upon request.
Our Valued Canadian Customers:
Please use the CAD currency on the website to get the most accurate prices for your parts. Canadian orders are charged in Canadian funds with applicable taxes. All currency conversions will be calculated based on the daily rate at the time of order processing.
Our Valued American Customers:
Please use the USD currency on the website to get the most accurate prices for your parts. All parts crossing into the USA are subject to the applicable taxes, duties and fees at the time of crossing into the USA. When providing a credit card for payment, you may need to contact your bank to avoid a Fraud alert and delays in your order.
For shipments exceeding $800 USD (and at the discretion of US Customs), it is mandatory to provide a valid US Tax ID (for businesses) or Social Security Number (SSN) to ensure timely customs clearance.
Ohio Customers: Please note that Restoration Design is registered to collect Ohio sales tax from residents and shops. If you have a reseller or exemption certificate, or need the paperwork to be classified as tax exempt in Ohio, please contact us before your order is processed.
International Customers:
Please use the USD currency on the website for international orders. International orders are charged in USD, and are subject to any duties, taxes and fees upon delivery in the country of import, or set by the country of import. Please note that processing and customs paperwork may take additional time for international orders.
Shipments to Forwarding Warehouses:
Items shipped to a forwarding ware house are FINAL SALE. Returns of damaged goods will not be accepted after the shipment has left the hands of Restoration Design, Inc. and our preferred carrier.
Return & Cancellation Policies
Items may be returned for a refund within 30 days of delivery. Parts that are unwanted or no longer needed may be shipped back directly to Restoration Design, Inc. (24 Hayes Ave, Guelph, Ontario, N1E 5V5, Canada) at the customers expense. The part(s) must arrive at Restoration Design in unused, unaltered and sellable condition to be eligible for refund or credit. Upon successful return, the customer will be eligible for a credit to use with future purchases, or a refund, minus a 15% restocking fee calculated based on the value of the part(s). Please note that refunds must be issued to the same card that was used at purchase, and requests must be made within 30 days of delivery of the items. Parts that arrive to Restoration Design damaged and unsellable will not be subject to a restocking fee, and will not be eligible for a credit. Duties, fees and tariffs on unwanted parts are non-refundable. If your items arrive damaged, or if you have any other issues with your delivered items, please contact Restoration Design, Inc. as soon as possible within 30 days via email (rdsales@restoration-design.com), or call us directly using our North American toll-free number 1-877-920-3555 (see Contact Us page).
Order Cancellations:
Orders that have been placed via telephone, email or through the website are typically packed and invoiced within 24-72 hours. Please call us immediately if you need to cancel your order. Orders that have been packed, invoiced and paid may be subject to an administrative and/or restocking fee upon cancellation. Orders that have already left our facility via our shipping carrier will not be cancelled but may be returned (see above Return Policy).
Abandoned Orders:
Orders that have been packed and ready to ship, but have not been completed (e.g. unpaid, Tax ID not provided or missing information) will be considered abandoned after 30 days, and will be returned to the shelf. A new order will have to be placed thereafter, and may be subject to a restocking fee to cover packing materials and administrative time.
Payments
We accept VISA, Mastercard and American Express in CAD and USD. Please note that credit card information entered into the website ordering system does not initiate a charge individualized freight calculations will be done by our shipping team after the items are packed, and then charged to the requested card.
Payments must be made in the same currency as the invoice and billing address, and international orders will be charged in USD. International orders can sometimes trigger issues with credit card merchant permissions to ensure your shipment gets out the door without delay, consider letting your credit card company know in advance of this international charge.
Refunds and returns must be made to the same credit card that the order was initially charged with, and within 30 days. This is a policy of the merchant and not Restoration Design, and is not negotiable. If this is not possible, a credit for the same value will remain at Restoration Design and will be used towards future purchases.
Please Read The Following Before Purchasing From Restoration Design:
When providing a credit card for payment of your order, please contact your bank and tell them you are ordering from us in Canada. This should avoid a Fraud alert and delays in your order being shipped.
When ordering $2000 or more in product please call our location and provide a federal BIN# or if an individual, your SS# so that USA Customs will clear and release your order.
This is a USA border law and we must comply. If you fail to provide after placing the order we will have to call and this can cause delay in releasing your order for shipment. We keep this information on file for the future and US Customs keeps in their data base. The ID number are only referenced on the manifest to Customs and not recorded on your invoice document to protect your privacy.
Your order is placed on a secure link and received by email to pack.
Once packed a label is made based on dimension and then weight and discounts provided to us are passed on to you for these charges. We ship Tuesday and Thursday to the USA under a blanket manifest to expedite your orders.
Air or large ground shipments are available at additional costs to expedite your orders if requested. In this case we collect quotes and choose the best for your situation.
Domestic and Shipping outside of North America is processed daily and quotes are communicated by email to the customer if applicable. All Home delivery shipping rates are higher than business addresses. You can provide a bill to and ship to that will reduce your costs.
Your invoice will be emailed to you once your credit card is charged. Once you open and print you will find tracking numbers located at in the message box on the bottom of your invoice. You can use these numbers to monitor delivery to your location.
The cut-off time each shipping day is 10:00am Eastern Standard Time.
We primarily ship UPS standard. Expedited and urgent shipping available on request. Average shipping times:
- Canada: 2-4 Days
- USA Central and West Coast: 3-5 Days
- USA Eastern: 2-3 Days
- Worldwide: 5-7 Days
Please note that before we can accurately calculate a shipping rate - we must package and weigh the parts first. You only pay what it costs to ship! Orders from the USA pay no taxes, duty, or brokerage on parts manufactured in North America. Duty of 2.5% is taxed on all parts manufactured overseas.
If the customer/consignee is not comfortable with boxes left on the front porch, they must request signature service.
International Customers
For our European customers who are looking for Restoration Design parts, visit Restoration Design Europe here.
Canadian Orders
Canadian Shops and Collectors will be charged in Canadian funds for their order with applicable taxes. We have launched a separate Credit card processing platform to accept Visa, MasterCard, and American Express. The base USD amount online from your order will be calculated to the average exchange rate for parts purchased. Applicable shop discounts, promotions will be applied before conversion. Most of our Canadian customers are paying up to 2.5% on their credit cards converting up to USD and the average exchange is nearly half that, so we are hoping this will reduce unwanted fees.
We look forward to doing business with you and providing quality parts for your Porsche and BMW projects.
Mexico VAT
We welcome your orders, and can ship to your destination. All orders being shipped to Mexico will have a 16% VAT applied.
Ohio Orders
Restoration Design Inc is registered to collect Ohio State Sales Tax 5.75% from residents/shops.
If you have a reseller or exemption certificate to avoid being charged, please contact us and we will provide an email to forward.
