RESTORATION DESIGN CUSTOMER SERVICE
At Restoration Design - your Satisfaction is our priority, bar none.
We take pride in being a small family-run company that understands the concept of good, efficient and personal customer service. You will be speaking directly to one of us and we aim to solve any problem you may have. Before contacting us, please see the following sections for terms, shipping, returns, policies and more.
We ship all of our items on Tuesdays. We only ship once a week to consolidate multiple orders so you save on broker & handling fees. the cut-off time each week is Tuesday at 11:00am Eastern Standard Time. We primarily ship Fed-Ex standard. Expedited and urgent shipping available on request. Average shipping times:
- Canada: 4-5 Days
- USA: 5-7 Days
- Europe: 7-10 Days
- Worldwide: 7-10 Days
Please note that before we can accurately calculate a shipping rate - we must package and weigh the parts first. You only pay what it costs to ship! Orders from the USA pay no taxes, duty, or brokerage on parts manufactured in North America. Duty of 2.5% is taxed on all parts manufactured overseas.
FORMS OF PAYMENT
Whether you choose to use our online store or contact us directly for ordering, we accept many forms of payment including:
- Money Order
- Bank Transfer
- NO CHEQUES.
Although we stand by our products, we accept returns on defective products due to poor craftsmanship. If the item is unwanted, we will allow returns within 30 days of receiving the goods, but you will incur a 15% restocking fee. The parts must be in new, unused condition. Please contact us directly in the rare event of an item issue. In our many years of business, we can count the number of product returns on one hand!
For our European and Asian customers who are looking for Restoration Design parts, we have a distributor in Belgium called Joma Parts. Visit them here. If you wish to purchase directly from us, we offer international shipping.